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You can place an order directly through our website by selecting your jewellery piece, adding it to your bag, and completing checkout securely.
We accept all major debit and credit cards, UPI (where available), and other payment methods supported by Shopify at checkout.
Yes. All payments are processed through Shopify-certified, secure payment gateways. We do not store your card details.
Yes, we ship internationally. Shipping costs and delivery timelines are calculated at checkout.
Ready-to-Wear Jewellery: Usually dispatched within 3–7 business days
Bespoke Jewellery: Timelines vary based on design and craftsmanship and will be shared at the time of order
Delivery times are estimates and may vary by location.
For international orders, customs duties or taxes (if applicable) are the responsibility of the customer and are determined by local authorities.
Ready-to-Wear Jewellery: Returns or exchanges are accepted within 14 days of delivery, provided the item is unworn and in original condition.
Bespoke Jewellery: All bespoke and custom-made pieces are non-returnable and non-refundable.
Please contact us at support@veneciajewellery.com with your order number, and our team will guide you through the process.
Bespoke jewellery is custom-designed or personalised jewellery created specifically for you based on your requirements.
Once production has begun, bespoke orders cannot be cancelled, refunded, or exchanged.
We recommend:
For specific care instructions, refer to the product description.
No, you can check out as a guest. However, creating an account allows you to track orders and manage your details easily.
You can reach us at: support@veneciajewellery.com
We aim to respond within 1–2 business days.
Yes. All our jewellery is crafted with high-quality materials and undergoes strict quality checks before dispatch.
Where applicable (such as for diamonds or precious stones), certification details will be included with your order or mentioned on the product page.
